Privacy Policy
Last updated: September 4, 2026
This Privacy Policy explains how skinooa.com collects, uses, stores, and protects personal information when you visit our website, submit information, place an order, or interact with our customer reviews and website features.
1. Who We Are
The website skinooa.com is operated by:
Business name: Skinooa.com
Business address: BurjiWala, Near Girls College Hostel, Jhang, Punjab, Pakistan
Email: info@skinooa.com
Phone / WhatsApp: +92 319 4251700
In this Privacy Policy, "we", "us", and "our" refer to the operator of skinooa.com.
2. Information We Collect
Depending on how you use the website, we may collect the following information.
Information you provide directly
We may collect:
- Your name;
- Phone number;
- Email address;
- Information included in a customer review or other message you submit;
- Prescription details and images, where you use our prescription upload feature; and
- Any other information you voluntarily provide through the website or customer support.
Information collected automatically
When you visit the website, we may automatically collect limited technical and usage information, such as:
- IP address or approximate location derived from it;
- Browser type and device type;
- Operating system;
- Pages viewed and links clicked;
- Date, time, and duration of visits;
- Referring website or campaign information; and
- Cookie identifiers and similar technologies.
Order and delivery information
If you purchase products from us, we may also need to collect information required to process and deliver your order, such as your delivery address, order details, and payment status. We will collect and use this information only as reasonably necessary to process, fulfil, support, and document the transaction.
We do not intend to store complete card numbers, card security codes, or mobile wallet PINs on our own systems. Online payments made through JazzCash, EasyPaisa, bank transfer, or other supported payment methods are processed by those third-party payment providers, which handle payment information under their own privacy policies and security practices.
Prescription uploads
If you use our prescription upload feature, we collect the image or document you upload along with your name, contact number, and email address, solely to verify and fulfil your medication order. Prescription images are handled with the same care as other sensitive personal information and are only accessed by authorised staff for order-processing purposes.
3. How We Use Information
We may use personal information to:
- Provide, operate, maintain, and improve skinooa.com;
- Process, confirm, fulfil, and support orders, including prescription-based orders;
- Communicate with you about an order, enquiry, review, or customer-service matter;
- Respond to questions, complaints, and requests;
- Publish and manage customer reviews, where permitted;
- Understand how visitors use the website and improve its content and user experience;
- Detect, prevent, and investigate fraud, abuse, security incidents, and unlawful activity;
- Keep business, accounting, transaction, and customer-service records;
- Comply with legal, regulatory, tax, court, or law-enforcement requirements; and
- Protect our rights, customers, website, and business.
We will not use your personal information for a purpose that is materially different from the purpose for which it was collected without an appropriate legal basis, notice, or consent where required by law.
4. Customer Reviews
If you submit a review, we may publish the review on the website together with the name, display name, rating, photograph, or other information that you choose to include.
Please do not include sensitive personal information, medical information, full contact details, or information about another person in a public review.
We may review, moderate, edit for spelling or formatting, or remove a review if it is unlawful, misleading, abusive, defamatory, irrelevant, promotional, or otherwise violates our website rules. We do not guarantee that every submitted review will be published.
If you want a review removed or changed, contact us at info@skinooa.com and include enough information for us to identify it.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep the website functioning;
- Remember preferences, such as items in your shopping cart;
- Understand traffic and website usage;
- Measure the effectiveness of website content or campaigns; and
- Improve website security and performance.
Some cookies may be placed by third-party analytics, payment, security, or website-service providers, including our hosting provider and any payment gateways used at checkout.
You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality, checkout, or your ability to use some features.
If we introduce a cookie banner or preference tool, your choices will be managed through that tool. You should also review the privacy policies of any third-party analytics or service providers used on the website.
6. Analytics
We may use analytics services to understand how visitors use skinooa.com, including which pages receive visits, how visitors navigate the website, and whether technical problems occur.
Analytics providers may process information such as device identifiers, browser information, approximate location, IP address, and website activity. Where available, we will configure analytics tools to reduce the collection of unnecessary personal information and to apply available privacy controls.
Analytics provider(s): Google Analytics. Google may process information such as your IP address, device and browser information, approximate location, and on-site activity in accordance with its own privacy policy. You can learn more about how Google uses this information, and about your choices, at Google's privacy policy and opt-out pages.
7. Legal Basis and Consent
Depending on the activity and applicable law, we may process personal information because:
- It is necessary to provide a service or fulfil an order;
- You have provided consent;
- It is necessary for our legitimate business interests, such as security, customer support, and website improvement; or
- We are required or permitted to do so by applicable law.
Where we rely on consent, you may withdraw consent by contacting us or using the relevant unsubscribe, cookie, or preference control. Withdrawal of consent will not affect processing that occurred before withdrawal and may not stop processing that is necessary to fulfil an order or meet a legal obligation.
8. Marketing Communications
At present, we use customer reviews on the website. If we later send promotional email, SMS, WhatsApp, or other marketing messages, we will provide an appropriate way to opt out or unsubscribe where required by applicable law.
You may contact us at info@skinooa.com to stop receiving promotional communications. Transactional messages, such as order confirmations or important service notices, may still be sent when necessary.
9. When We Share Information
We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy, including with:
- Website hosting, maintenance, security, and technical-service providers (including our hosting provider);
- Payment processors and financial institutions, including JazzCash, EasyPaisa, and partner banks;
- Delivery and courier partners;
- Analytics and website-performance providers, if and when used;
- Customer-support, communications, or review-management services;
- Professional advisers, insurers, auditors, or legal representatives; and
- Government authorities, courts, regulators, or law-enforcement agencies where required or permitted by law.
We do not sell personal information for money. We also do not allow service providers to use your information for unrelated purposes unless their own terms and privacy notices apply and applicable law permits that use.
We may share information as part of a business transfer, merger, restructuring, or sale of business assets, subject to applicable law and appropriate safeguards.
10. International Processing
Some service providers, including our website hosting provider, may process information outside Pakistan as part of their standard infrastructure. Where this occurs, we take reasonable steps to use reputable providers and apply appropriate contractual, technical, or organisational safeguards, subject to applicable law.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide customer support;
- Complete and document transactions;
- Maintain business, tax, accounting, and legal records;
- Resolve disputes;
- Prevent fraud and abuse; and
- Enforce our agreements.
Retention periods may differ depending on the type of information and the reason it was collected. When information is no longer needed, we will delete it, anonymise it, or securely restrict access where reasonably possible.
12. Security
We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should use a secure connection, protect your devices and email accounts, and avoid sending sensitive information through unsecured channels.
If we become aware of a personal-data incident that requires notification under applicable law, we will take the steps required by that law.
13. Your Privacy Rights and Requests
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Ask us to delete information where there is no lawful reason to retain it;
- Object to or request restriction of certain processing;
- Withdraw consent where processing is based on consent;
- Request information about how your data is used or shared; and
- Complain to a relevant data-protection or regulatory authority.
To make a request, contact info@skinooa.com with your name, contact details, and a description of the request. We may need to verify your identity before completing a request. We may refuse or limit a request where permitted or required by law, and we will explain the reason where appropriate.
14. Children's Privacy
Our website is intended for adults and is not directed at children. We do not knowingly collect personal information from children through the website.
If you believe that a child has provided personal information to us, contact info@skinooa.com so that we can review and delete it where appropriate.
15. Third-Party Websites and Services
The website may contain links, integrations, payment options, social-media features, or other services operated by third parties. We are not responsible for the privacy practices, security, content, or availability of those third parties.
You should read the privacy policy of each third-party service before providing information to it. Third-party providers may process information under their own terms and privacy notices.
16. Data Provided Voluntarily
Please provide only information that is necessary and appropriate for your interaction with us. Do not submit sensitive information, passwords, payment-card security codes, or another person's personal information through a review, contact form, prescription upload, or public website area.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
Where required by law, we will provide additional notice or obtain consent for material changes.
18. Contact Us
For privacy questions, requests, complaints, or concerns, contact:
Business name: Skinooa.com
Email: info@skinooa.com
Phone / WhatsApp: +92 319 4251700
Address: BurjiWala, Near Girls College Hostel, Jhang, Punjab, Pakistan
We aim to review privacy enquiries within a reasonable period and will respond in accordance with applicable law.
This is a general information template and not legal advice. Pakistan privacy and e-commerce requirements may depend on your business structure, customers, payment providers, analytics tools, hosting arrangements, and future legislation. Have a qualified attorney review this policy before publishing it, particularly if you begin marketing to customers outside Pakistan or collect sensitive information such as prescriptions.